Frequently Asked Questions
Got questions? We've got answers. Here's what our customers ask us most.
Design & Customization
Can I bring my own design?
Absolutely. You can provide your own artwork, design file, or sketch. We accept PNG, JPEG, PDF, and vector files (AI, EPS). If your file needs adjustments, our team can help refine it to ensure the best print quality.
Do you offer design help if I don't have a design?
Yes, we offer free design consultation. Our team can work with you to develop concepts, refine ideas, or create custom graphics that match your vision. We understand streetwear culture and can help bring your ideas to life.
Can you modify or adjust my existing design?
Of course. We can resize, recolor, adjust placement, or refine details on your design. Just let us know what changes you'd like, and we'll provide a preview before printing.
Printing Methods
What's the difference between DTG, DTF, and screen printing?
DTG (Direct-to-Garment) is best for full-color, detailed designs and single orders with quick turnaround. DTF (Direct-to-Film) offers vibrant colors and bold graphics with fast production. Screen printing is ideal for bulk orders and classic looks—it's cost-effective at scale (12+ shirts). Each method has different strengths depending on your design and order size.
Which printing method should I choose for my project?
It depends on your design, quantity, and budget. For single tees with complex colors, DTG is ideal. For bold, vibrant graphics, DTF works great. For bulk orders (12+), screen printing offers the best value. We can recommend the best option based on your specific needs—just reach out.
Can you print on different colored blanks?
Yes, we offer a range of blank colors and styles. You can choose from classic black and white to bold colors, and we stock premium heavy-weight options for that authentic streetwear feel. Different blank colors may affect the final print appearance, so we'll advise on the best pairing for your design.
Sizing & Fit
How do I know what size to order?
Our tees run oversized for that authentic streetwear aesthetic. We provide a detailed sizing chart that shows chest width, length, and sleeve measurements. If you're between sizes or unsure, contact us—we're happy to give personalized sizing recommendations based on your preferred fit.
Do your tees run oversized?
Yes. Our streetwear tees are designed with an oversized, boxy fit that's popular in contemporary streetwear culture. If you prefer a standard fit, size down one size. Check our sizing guide or reach out if you have questions about fit.
Can I get a personalized sizing recommendation?
Absolutely. Email us at clothable.studio@gmail.com with your usual size and preferred fit, and our team will recommend the best size for you.
Pricing & Quotes
What's included in a quote?
Our quotes include the cost of the blank tee, printing, and design assistance (if needed). We provide transparent pricing with no hidden fees. The final price depends on your design complexity, blank choice, print method, and order size. We'll break everything down clearly before you commit.
Are there any hidden fees?
No. We believe in transparent pricing. What we quote is what you pay—no surprises. If your project requires adjustments, we'll discuss any additional costs upfront before proceeding.
Do you offer bulk discounts?
Yes. Bulk orders (12+ shirts) qualify for discounts, especially with screen printing. The more you order, the better the per-unit price. Contact us with your quantity and we'll provide a custom quote.
Turnaround & Delivery
How long does printing take?
Standard turnaround is 3–5 business days. We also offer rush service (1–2 days) and same-day collection in Johannesburg for urgent projects. Exact timing depends on order size and current workload—we'll confirm the timeline when you submit your order.
Can I get same-day service?
Yes, if you're in Johannesburg. Same-day collection is available for qualifying orders. This is perfect for last-minute events or urgent projects. Contact us to check availability and confirm timing.
Do you deliver outside Johannesburg?
Yes. We serve Gauteng with reliable local delivery. Standard delivery is included for orders over a certain value. For smaller orders or express delivery, we'll discuss options and costs. Johannesburg customers can pick up same-day to avoid delivery fees.
Care & Durability
How long will the print last?
With proper care, our prints last for years. We use premium inks and techniques designed for durability. The lifespan depends on how often you wear and wash the tee—most customers report prints looking great after 50+ washes.
How should I care for my printed tee?
Wash inside-out in cold water on a gentle cycle, and air dry to maximize print longevity. Avoid bleach, high heat, and the dryer. These simple steps keep your print vibrant and prevent cracking or fading.
Will the print fade over time?
Our prints are designed to resist fading. With proper care (cold water washing, air drying), you'll maintain vibrant colors for a long time. Improper care (hot water, high heat) can accelerate fading, so follow our care instructions for best results.
Bulk Orders
What's the minimum order for bulk printing?
For screen printing, the minimum is typically 12 shirts to keep per-unit costs low. For DTG and DTF, we can handle single orders, but bulk quantities (6+) qualify for discounts. Contact us with your needs and we'll find the best solution.
Do you handle orders for schools, sports teams, or events?
Yes, absolutely. We specialize in bulk orders for schools, sports teams, events, and promotional merchandise. We can customize designs, offer bulk discounts, and meet tight deadlines. Email us with your project details and we'll provide a custom quote.
Can you handle very large orders?
Yes. For large bulk orders (100+ shirts), we work with you to manage production timelines, bulk pricing, and logistics. Contact us early to discuss your project—we'll make it work.
General
What if I'm not happy with my order?
We stand behind our work. If there's a quality issue (print defect, sizing problem, etc.), we'll make it right—whether that's a reprint, replacement, or refund. Contact us with photos and details, and we'll resolve it quickly.
How do I place an order?
Contact us via email at clothable.studio@gmail.com with your design, size, color, and quantity. We'll provide a quote, confirm details, and guide you through payment and production. It's that simple.
How long does it take to get a response to my inquiry?
We aim to respond within 24 hours. We're committed to being responsive and helpful, so if you don't hear from us, check your spam folder or reach out again.
Are you licensed and insured?
Yes. Clothable Studio operates as a professional, licensed service. We're committed to quality workmanship and customer satisfaction in everything we do.
Still have questions? We're here to help.
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